INFO
3D-propsNL
Enschede
The Netherlands
info@3d-propsnl.com
Chamber of commerce: 08134738
VAT ID: NL001964760 B42
Bank: NL34 ABNA 0591 0057 19
POLICY:
I DO NOT ACCEPT RETURNS OR CANCELLATIONS
IF YOU HAVE ANY QUESTIONS ON YOUR ORDER PLEASE CONTACT ME SO I CAN ASSIST OR ADVICE YOU!
NOTE: IF YOU PLACE AN ORDER YOU COMMIT TO THE RISK THAT CUSTOMS MIGHT CONFISCATE OR DAMAGE YOUR PARCEL, YOU SHOULD BE AWARE OF THE RISK AND OF THE LOCAL LAW AND REGULATIONS. IF THEY DO I WILL DO EVERYTHING IN MY POWER TO HAVE IT PASS OR RETURNED BUT IF IT DOESN'T I AM NOT RESPONSIBLE FOR THE LOSS OR DAMAGE.
ALL PARCELS ARE PROPERLY INSURED FOR DAMAGE OR LOSS DURING TRANSPORT, INSURANCE DOESN'T NOT COVER CONFISCATION OR MISHANDLEING BY CUSTOMS!
ABOUT US
3D-PROPS.COM,
a steady growing business located in The Netherlands. Mainly focused on SW based props and blasters. We created a great collection of blasters for the fans of SW so they can experience their
fandom in home or at a convention.
Quality and accuracy are our main goal and we are always looking to improve both. We listen to what the community has to say to accomplish that goal.
As SW is our main focus for the love of it, we are not blind for all the other cool stuff the pop culture has to offer so we try to expand our prop building in other areas.
Note: our props are unlicensed and just an impression of the starwars universe, for licensed props we advice you to go to the TM supported sellers.
We value our designers and we respect their creative commons, all designs in our shop are our own or bought with that in mind.
PROCESSING TIME AND SHIPPING
THE PROCESS
We work on order, this means, order comes in, the process starts. So we dont have a stock of the shelf.
Once your order is placed your order gets in the end of the queue. The queue determines the approximate time to the day of
shipping.
Due to the high amount of orders and paint jobs requested the current waiting time is around 8-9 weeks and in some case longer.
Good work and quality takes time and what we refuse to do is speed things up if it affects one of those.
We work in batches what means that we try to pick one type of blaster out of all orders and print a set of 4 or 5. Doing this safes a lot of time but will cause some to have their order faster and some a little later. Overall in the long-term it will bring back the production and waiting time.
Being patience, will be rewarded!
Feel free to contact us about your order.
SHIPPING
Shipping time depends of your location and the day the shipment it processed by us. Within the EU its takes between 2-7 days depending of the destination. Outside the EU it takes around 5-15 days depending on the destination.
We use Post NL as our main parcel service.
They accept the biggest parcels for the best price and their service is pretty solid.
PACKING AND HANDLING
We use quality cardboard boxes and packing material. Some of the cost is calculated within the shipping cost.
If the parcel is damaged on delivery!
Take photos before opening with date stamp. Unpack it taking photos all the way, Inspect the prop and take photos of the damage.
Contact us by mail and send us all the photos.
We will start a case with PostNL
INSURANCE
All our packages above have insurance, if it gets lost or damaged we are able to start a case with PostNL. If a package is lost it can take up to a couple of weeks before they are able to settle.